Casino / Mobile
These terms set out the rules that apply when you open an account on i99 and carry out any transaction, including deposits via Touch 'n Go eWallet and Boost. Read each section carefully — your continued use of the account confirms that you have understood and accepted what is written here.
These terms govern every interaction you have with i99 — from the moment you register an account to each deposit, withdrawal and session you complete. They apply regardless of which device you use to access the platform. Where you fund your account through Touch 'n Go eWallet or Boost, the transaction is also subject to the relevant e-wallet provider's own terms; i99 is responsible for what happens inside your account balance, not for conditions set by those third-party services. Availability of the platform and specific payment rails depends on local law and is accessible only in eligible regions. We may update these terms from time to time. When a change is made, the revised version will be published on this page with an updated effective date. Continuing to use your account after a change is published means you accept the revised terms. If you do not agree with a change, you should stop using the account and contact our support team to discuss your options. Nothing in these terms limits any statutory right you may hold under applicable Malaysian consumer protection law.
Not everything on or connected to i99 falls under a single policy. This section clarifies where our terms apply and where a separate set of rules — from a third party or a different policy document — takes over. Knowing the boundary helps you direct questions to the right place.
Creating and managing your i99 account — login credentials, profile details, account status and session history — is fully covered by these terms. You are responsible for keeping your login details private and for all activity that occurs under your account.
Deposits and withdrawals processed through your i99 account balance fall under these terms. The specific processing rules for Touch 'n Go eWallet, Boost, DuitNow and FPX are also governed in part by each payment provider's own terms, which sit outside our policy.
Games, odds displays, promotional communications and any other content published directly on i99 are covered by these terms. Accuracy of game outcomes is governed by the relevant game studios; we do not override provider-level rules for game mechanics or prize calculations.
External links, e-wallet apps, bank portals and payment-provider platforms are not covered by these terms. Where you leave the i99 environment to complete a Touch 'n Go eWallet or FPX transaction, the rules of that external service apply for that portion of the journey.
These terms are not one-directional. You hold a set of practical actions that i99 is committed to supporting. Your account dashboard — accessible after login — shows a transaction record covering every deposit and withdrawal processed, including those made through Touch 'n Go eWallet and Boost. If any detail in your account profile is incorrect, you can submit a correction request through the account settings page; we review these within our standard support window. Questions about how a specific term applies to your situation can be sent directly to the support team via live chat or email. If you believe a transaction has been recorded incorrectly, raise it through the dispute path listed in the support section below and include your transaction reference. We keep a record of all account-related correspondence so that any follow-up can reference prior context without you needing to repeat the full history.
Your full deposit and withdrawal history is visible in the account dashboard after login. Each entry shows the payment method used, the amount and the status — including Touch 'n Go eWallet and Boost transactions.
Navigate to account settings after login to update profile information. Corrections to identity details may require you to follow the verification steps shown on that page before the change takes effect.
Send your question via live chat or email support. Include your account reference so our team can pull the relevant transaction or activity context without asking you to restate details already on file.
If you need help with account access, a locked session or a dispute about a recorded transaction, the support contact paths listed below are the correct first step. We log every request and respond in the order received.
Questions about these terms, your account obligations or a specific transaction record can be directed to our support team through the channels below. Choose the path that suits the urgency of your request.
The fastest route for account questions. Open the chat widget from any page after login and quote your account or transaction reference so we can pull the correct record straight away.
For detailed policy questions, dispute submissions or requests that require a written record, email our support address. Include your account reference and a clear description of the term or transaction in question.
The help section inside your dashboard covers common account-management steps including updating contact details, reading your transaction log and understanding the status labels applied to each entry.
Every account on i99 is subject to data-handling practices that align with these terms. Cookies are used to maintain your login session and to keep the account dashboard displaying your current balance and transaction history accurately. Account security is your joint responsibility — we apply access controls on our end, and you are expected to keep your login credentials private. Data retained under your account covers transaction records, session logs and any support correspondence; the retention period follows the requirements set out in applicable law for the regions where access is permitted.
Cookies maintain your authenticated session across pages. You can manage cookie preferences through your browser settings, though disabling session cookies may affect how your account dashboard and transaction history display.
We apply access-control measures on the platform side. You are responsible for keeping your login credentials private and for reporting any unauthorised access to your account through live chat or email support promptly.
Transaction records, session logs and support correspondence are retained for the period required under applicable law in eligible regions. You can request a summary of data held on your account by contacting our support team.
If you want to query how a specific clause applies to your account or request clarification on a data-handling practice, email the support team with your account reference. We record and respond to all policy queries in writing.
The questions below cover the situations we hear about most — account obligations, transaction records, data queries and how to act when something is unclear.
These terms apply from the moment you complete account registration on i99. Every action you take — logging in, making a deposit via Touch 'n Go eWallet or Boost, browsing the lobby — falls within the scope set out here. Continued use confirms acceptance of the current version of these terms.
When we update these terms, the revised version is published on this page with a new effective date. We do not guarantee advance notice for every minor change, so checking this page periodically keeps you current. Continuing to use your account after a revision is posted means you have accepted the updated version.
Send your question or concern to our support team via live chat or email, quoting your account reference. We keep a written record of all correspondence. If the matter relates to a transaction — for example a Touch 'n Go eWallet deposit that does not match your account balance — include the transaction reference in your message.
Yes. Your transaction log is visible directly in the account dashboard after login — no separate request is needed for standard records. If you need a compiled statement for a specific date range, contact support via email with your account reference and the period you need covered.
Yes. When you use Touch 'n Go eWallet, Boost, DuitNow or FPX to fund your account, those providers apply their own terms to the payment step. i99 is responsible for what happens to your balance inside the platform; the payment provider's rules govern the transfer portion of the transaction.
Access depends on local law and is available only in eligible regions where such platforms are permitted. We do not make legal-certainty claims about availability. If you are unsure whether access is permitted in your location, seek independent local advice before creating or using an account.