Casino / Mobile
Your use of i99 — including account registration, deposits via Touch 'n Go eWallet or Boost, and access to the lobby — is governed by the terms set out on this page. Access is available where local law and eligible regions permit, and these terms apply each time you log in.
These terms cover the relationship between you and i99 from the moment your account is created. Every transaction you initiate — whether a Touch 'n Go eWallet deposit, a Boost top-up, or a DuitNow transfer — is recorded against your account and falls within the scope of this policy. FPX bank transfers are equally subject to the same terms as e-wallet routes. We rely on the transaction records your account generates to resolve any question about account activity, payment status or lobby access. Where a discrepancy arises between what you see in your account dashboard and any external record, the account dashboard entry is the reference point we use. These terms apply to all pages, game rooms and services reachable through your account, including any live dealer tables or sportsbook markets available where local law permits. We may update these terms when required; the version in force is the one shown at this address at the time of your session. If you continue using the account after a posted update, that constitutes acceptance of the revised terms. For jurisdiction-specific questions about whether access is available in your location, we recommend checking your local legal position before registering.
Deposits via Touch 'n Go eWallet are processed through your linked account and recorded in the transaction log immediately on completion.
Boost transactions follow the same recording path. Your account balance updates on confirmation from the wallet provider.
DuitNow transfers and FPX online banking entries are logged against your account with a timestamp visible in your transaction history.
Not every aspect of your experience sits under the same policy clause. The four areas below draw a clear line between what these terms govern directly, what sits with a third party, and where you should look for the relevant rules.
Login credentials, account registration, identity verification steps, and session security all fall inside this policy. Rules about how access is granted, suspended or reinstated are covered here.
All deposits and withdrawals processed through your account — via Touch 'n Go eWallet, Boost, DuitNow or FPX — are within scope. Transaction records shown in your account dashboard are the binding reference.
Game titles, live dealer rooms and sportsbook markets accessible through your account are covered by these terms insofar as they relate to account behaviour. Game mechanics and odds are governed by individual game rules displayed in each room.
The wallet providers — Touch 'n Go eWallet, Boost — and bank networks operate under their own terms. Our policy covers how we handle the data they pass to us; it does not govern their own service terms.
You hold several practical rights that you can exercise at any time through your account or by contacting our support team. Your transaction history is always accessible after login — the log shows each deposit, each withdrawal and each wallet entry in date order, and you can scroll back through the full record without a time limit on what is displayed. If you spot an account detail that needs correcting — a name entry, a registered email address or a linked phone number — you can raise a correction request through the account settings page, and our team will confirm the update or ask for verification where required. Any policy question that is not answered on this page can be directed to support via the contact paths listed in the section below. We aim to respond to policy and account queries within the timeframe shown on the support page at the time of your request.
Log in and open the transaction history tab to view a full dated log of every deposit, withdrawal and wallet movement on your account.
Navigate to account settings to request a change to registered details. Verification may be required for sensitive fields such as email or phone number.
If a specific clause is unclear, contact support with the relevant section in mind. The team can clarify how a term applies to your account situation.
For access issues, transaction disputes or account security concerns, reach the support team through live chat or the contact form shown on the support page.
If a term on this page raises a question you cannot resolve through the account dashboard, the paths below connect you directly to the team that handles policy and account queries. Use the channel that suits the urgency of your question.
Open the chat widget from any page while logged in. Live chat is the quickest route for account-access questions and transaction disputes.
Send a detailed account query to our support address listed on the contact page. Include your account reference for faster handling.
The help centre covers common policy questions, account steps and wallet guidance. Check there first for answers to FPX or Touch 'n Go eWallet deposit queries.
Account security and data handling sit at the centre of how i99 operates. Every session runs over an encrypted connection, and your account credentials are stored using one-way hashing — we do not hold a readable version of your password. Cookies are used to maintain your session and to record which payment route you last used, so the checkout step is shorter on your next visit. You can review and clear cookies through your browser settings at any time. We retain transaction records for the period required to handle disputes and to comply with applicable legal obligations in the regions where access is permitted. If you want to know what data we hold on your account, raise a request through the support contact form and we will confirm the categories of data attached to your account reference.
Every login and transaction step runs over an encrypted connection. Session tokens expire on logout so that a closed tab does not leave an open session.
Session and preference cookies keep your checkout smooth. No third-party advertising cookies are placed without a disclosure. Review or clear them in your browser settings.
Transaction records are kept for the period needed to handle disputes and meet legal requirements. You can request a summary of stored account data via the support form.
To update registered details or request data removal, contact support with your account reference. Identity checks apply to sensitive changes.
The questions below come from account holders who wanted clarity on how this policy applies to their situation. If your question is not here, the support team can help.
The version shown at this page address is always the current one. We update the date at the top of the page when a change is made. If you want a record of the terms you accepted at registration, contact support and we can confirm the version that was in place on your sign-up date.
Yes. All deposits processed through your account — including Touch 'n Go eWallet, Boost, DuitNow and FPX — are within the scope of these terms. The wallet provider's own terms also apply to the transfer itself; both sets of terms can apply at the same time.
Submit a data query through the support contact form with your account reference included. Our team will confirm the categories of data associated with your account and the retention period that applies to each, in line with the applicable legal requirements for your region.
Yes. Open account settings after login to begin a correction request. For sensitive fields such as your registered email, phone number or identity details, the team will ask you to verify your identity before the change is processed. Simple display name updates may not require verification.
We retain transaction records and account data for the period required by applicable legal obligations in the regions where access is permitted. After that period, data is either anonymised or removed according to our retention schedule. Contact support to ask about the specific timeline for your account.
Access depends on local law and is available only in eligible regions where local law permits. We recommend checking your local legal position before registering. The account registration page shows the regions where access is currently supported.