i99 Privacy Policy — How We Handle Your Account Data
At i99, we take how we handle your personal information seriously. This policy covers what data we collect when you open an account, how we use it, and the choices available to you — including how your Touch 'n Go eWallet and Boost transaction records are stored and referenced within your account dashboard. Access to our platform and the applicability of this policy depends on local law and is available where local law permits.
Account Data
Transaction Records
Touch 'n Go eWallet
Boost
POLICY SCOPE AND DATA
What This Policy Covers at i99
When you create an account with i99, we collect the information you submit during registration — your name, contact details, and login credentials. As you use the platform, we also record activity associated with your account: deposit and withdrawal requests, payment method selections, session logs, and the device or browser context from which you accessed the site. Payment rails you connect to your account — such as Touch 'n Go eWallet, Boost, DuitNow, or FPX — are referenced in your transaction history by method name and amount. We do not store full wallet credentials on our side; authentication for those payment flows happens through the payment provider's own interface. We use the data we collect to maintain your account, process transactions, deliver account-related communications, and meet any record-keeping obligations that apply in the regions where we operate. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors or platform security providers — those arrangements are governed by agreements that restrict how that data can be used. Your account dashboard shows the current state of your transaction records after login, including a breakdown by payment method.
Touch 'n Go eWallet
Transactions processed through Touch 'n Go eWallet appear in your account history by method and amount. We reference the payment method name only; full wallet credentials are handled by the Touch 'n Go eWallet system, not stored here.
Boost
Boost deposits and withdrawals are logged in your account transaction record. The log shows the amount, direction, and timestamp. Boost authentication runs through Boost's own payment interface.
DuitNow / FPX
DuitNow and FPX transfers are recorded in the same transaction log. Bank reference numbers may appear as part of the record depending on what the payment network returns to us at confirmation.
Account Login Records
We keep a log of account access events, including login timestamps and the device type used. You can review recent login activity from the security section of your account dashboard after you sign in.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies — and Where It Stops
This privacy policy applies specifically to how i99 collects and handles data through its own platform. It does not extend to payment providers, linked third-party services, or sites you reach from an external link. Understanding what falls inside and outside our policy helps you know where to direct questions about your data.
Account Access
Covered by this policy. Data you submit when opening an account, updating your profile, or contacting support is held and managed by i99 under the terms set out here.
Payment Transactions
Partially covered. We record transaction outcomes in your account history. The payment flow itself — including what Touch 'n Go eWallet, Boost, DuitNow or FPX does with your data during processing — is governed by those providers' own policies.
Site Content and Game Sessions
Session data linked to your account is covered. Game outcomes and session logs tied to your registered account fall within the scope of this policy. Anonymous browsing before login is not linked to a personal record.
Third-Party Services
Not covered by this policy. Any service you access via a link that takes you away from i99 — including external payment interfaces — operates under its own data terms, which we do not control.
YOUR ACCOUNT RIGHTS
Practical Steps to Review or Correct Your Data
You have several practical options for managing the personal data associated with your i99 account. The most direct route is your account dashboard — after login, the profile and security sections show the details we hold on record, including contact information, linked payment methods, and recent account activity. If something looks incorrect, you can update most fields directly from those pages. For requests that go beyond what the dashboard allows — such as asking us to delete your account data entirely, or raising a question about how a specific piece of information has been used — our support team handles these through the contact channels listed in the support section of this page. We aim to respond to data-related requests through the same support path we use for account queries. Availability of specific data rights may depend on local law and the region from which you access the platform.
Review Your Records
Log in and open your account dashboard. The profile section shows the personal details we hold, and the transaction history shows payment method records by date and amount.
Correct Account Details
Most fields — name, contact email, phone number — can be updated directly from the account settings page after login. For fields that are locked, contact support with the correction you need.
Raise a Data Question
Send your question through the support channel shown in the contact section of this page. Include your registered account email so we can locate your record and respond to the right account.
Request Data Removal
A request to remove your account data can be submitted through support. We will confirm receipt and advise on any retention obligations that apply before processing the request.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about how we handle your data, or want to action one of the rights described above, the channels below are the right places to start. For account-specific queries, have your registered email address ready — it lets us locate your record without asking follow-up questions.
Live Chat
Open the chat widget from any page on i99. State that your query relates to privacy or account data so the support team can route it to the right person.
Email Support
Write to our support address shown in the contact section of your account dashboard after login. Include your account email and a clear description of your request.
Account Dashboard
The support and contact section inside your account dashboard lists current contact options after login. Check there for the most up-to-date channel details.
DATA HANDLING STANDARDS
How We Protect and Retain Your Account Data
Account data at i99 is handled through a set of practices we maintain consistently across registration, transactions, and support interactions. Here is what we do and where you can verify the current state.
Cookies and Session Data
We use cookies to keep your session active and to remember your preferences between visits. The cookie settings available in your browser let you control non-essential cookies. Essential cookies required for login and account access cannot be disabled without affecting platform function.
Account Security
Login to your account requires your registered credentials. The security section of your dashboard shows recent access events. If you see activity you do not recognise, update your password from that page and contact support immediately.
Data Retention
We retain account and transaction records for as long as your account is active and for any period required by applicable record-keeping obligations. When you request account closure, we advise on what is deleted and what must be retained before processing.
Policy Updates
When this policy changes, the updated version is published at this URL. We may notify you through your registered contact details if the change affects how we use your data in a material way. The current version date is shown at the top of the policy.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Data on i99
These are questions we hear from account holders about how their data is handled. If your question is not covered here, the support channels in the section above are the right next step.
What personal data does i99 collect when I open an account?
We collect the information you submit during registration — name, contact email, phone number, and login credentials. Once you are active, we also log transaction history, session activity, and the payment methods linked to your account, such as Touch 'n Go eWallet or DuitNow.
Does i99 store my Touch 'n Go eWallet or Boost details?
We record the payment method name and transaction amounts in your account history. Full wallet credentials and authentication are handled entirely by the Touch 'n Go eWallet or Boost system. We do not store your wallet PIN, password, or linked bank details on our side.
Can I see all the data i99 holds about my account?
Your account dashboard after login shows your profile details, linked payment methods, transaction history, and recent login activity. For a more complete picture of data we hold that is not visible in the dashboard, submit a request through our support channel with your registered email address.
How do I correct personal details that are wrong in my account?
Log in and go to the account settings or profile section. Most contact details can be updated directly from that page. For fields that are restricted — such as registered name or identity details — contact support with the correct information and we will walk you through the verification steps shown in the system.
Does i99 share my data with third parties?
We do not sell your personal data. Where we work with service partners — payment processors, security providers — data sharing is limited to what is necessary for the service and governed by contractual restrictions. Payment providers such as Touch 'n Go eWallet, Boost, FPX and DuitNow operate under their own data policies for the payment flow itself.
How do I request that my account data be deleted?
Contact our support team through live chat or the email address in your account dashboard. State clearly that you want to request data removal, and include your registered email. We will confirm receipt, advise on any retention obligations that apply, and process the request in line with those requirements.
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